Companies throughout industries produce large volumes of unstructured communications data, from emails, messages tickets, and customer services to sales and order management processes, shipping information customer and vendor communications in manufacturing. Approximately 80-90% of enterprise data are unstructured, and the volume will grow to 175 zettabytes by 2025. Only 20% of the data is structured.
Poor communications data leads to issues like delayed response, poor supply chain visibility, and increased product costs, among others, affecting a company’s productivity and competitiveness. In fact, 70% of respondents feel they have wasted time tackling communication issues. 55% of people have overlooked messages, experienced stress, fatigue, and burnout due to communication issues.
Efficient management of communications data is thus paramount. This is where Evoke’s Communication Mining solution comes into play.
Evoke’s tailored Communication Mining solution empowers organizations to achieve operational efficiency and streamlined workflow. Read on to find out how our innovative solution is transforming manufacturing operations.
Challenges of Traditional Communication Mining
Traditional communication mining falls behind in collecting real-time and updated data. Furthermore, it is error-prone, time-consuming and lacks scalability. Some of the significant challenges are observed in:
- Surveys and sampling
Collecting data from surveys and reports is costly and often becomes outdated by the time the data gets ready for use. The approach is costly and seamless data integration into automation systems is not possible. - Messages and chat information
Extracting data from messages and labelling them into categories based on queries and issues is a time-consuming task. The information offers a one-dimensional understanding of data. This makes the data less reliable to analyze details and patterns. Nowadays, user behavior drifts each day, making traditional data extraction a challenge. - Tickets and web forms
Traditional methods of data segregation and classification are prone to human error. It forces users to use channels which might go against their preferences, leading to poor customer experience. Moreover, manual data collection solves only limited known issues. - Cloud NLP (Natural Language Processing) APIs
Cloud APIs need to be integrated with NLP solutions to deliver high value. It also requires highly efficient AI/ML infrastructure to provide data at scale, and this application incurs significant costs.
Enhanced Communications Mining with AI-Powered Automation
AI-powered automation facilitates quality communications mining at a scale. It interprets and processes business information with minimal human intervention. From email management and user data to sending emails and extracting data from long conversations, AI-powered communications mining does it all.
A UiPath study highlights that AI-powered communications mining has the potential to do annual savings of $10m+ and increase customer recovery ROI (Return on Investment) by 20x. It extracts data from multiple channels and interprets and generates structured data to drive process automation—RPA, ERP, API, CMS, and CRM.
Benefits of AI-Powered Communications Mining
AI-powered communications mining enables businesses to enhance business productivity with the automation of communications-based tasks. It helps to uncover customer intents and patterns, thereby enhancing customer experience. Moreover, it gives insights regarding immediate change opportunities to bring value, thus enabling ROI growth of digital transformation.
- No Code– It enables users to develop apps irrespective of technical skills.
- Advanced AI (Artificial Intelligence) Models– Integration of advanced LLMs (large language models) and Transformers within Communications Mining allows users to harness state-of-the-art AI models.
- Attended and Unattended Automation– The advanced AI-powered Communications Mining ensures dependable, end-to-end automation, attended or not.
- Customizable– These communication mining models efficiently extract themes, patterns, behavior patterns and intents of users.
- Hyper Scalable– The communications model are robust enterprise-grade platforms that scale as per organizational needs.
- Real-time Alerts and Monitoring– The communications mining models have in-platform analytics, dashboards, report-tracking themes, and email alerts for prompt updates.
- Safety with AI Guardrails– The built-in safety procedures and monitoring practices with humans in the loop ensure responsible and ethical AI use.
- Seamless Integration– AI-powered communications mining seamlessly integrates with all present systems. It has robust API connectors for RPA (Robotic Process Automation), automation, and workflow.
The strategic alliance of Evoke and UiPath implements AI-powered communications mining to revolutionize manufacturing operations and achieve outstanding business productivity.
Evoke’s Revolutionizing Manufacturing Operations with Communications Mining
98% of manufacturers face issues with data collection. 37% of manufacturers fall behind their competitors due to data woes. Evoke’s innovative communications mining approach helps companies to evade these data pitfalls and gain competitive advantage.
Evoke’s AI-powered communications mining solution enables manufacturing organizations to understand and communicate messages at speed and take prompt, actionable steps.
Manufacturing Industry Requirements
Manufacturing businesses generate large volumes of data, and handling the extensive communications data is crucial to ensure uninterrupted workflow. Three essential requirements include:
- Efficient Email Management– Streamlining the management of high volumes of email data from multiple sources and stakeholders is critical to reducing inefficiencies and response delays.
- Handling of Structured Data– Manufacturers must categorize and analyze the unstructured data generated by emails, considering minimal errors.
- Reduced Response Times– The need for faster response times is critical to addressing and resolving supplier issues and production queries, this, in turn, accelerates the manufacturing processes.
Evoke’s Communications Mining Solution and Success
Evoke’s Communications Mining solution is specially designed to address manufacturing organizations’ challenges. Evoke, partnered with UiPath, provides advanced AI models that promptly extract relevant data from multiple channels, sources, and messages with minimal human interference. Our communications mining solution is tailored to extract data from complex requests and queries with reliable automation. Our experts at Evoke have worked with multiple global manufacturing businesses to address and resolve the communications data challenges mentioned above:
- Data Extraction and Classification
Evoke’s communications mining system is used to automate the extraction and classification of email data. The AI-powered automation enables easy sorting of email data, reducing data processing time by 40%. The resultant streamlined workflow enables our manufacturing clients to access data and relevant information with ease. - Enhanced Data Accuracy
Our solution includes NLP (Natural Language Processing) to enhance the accuracy of extracted data by 30%. This data empowers businesses to make insightful and accurate decisions. Our solution, paired with specialized GenAI and powerful LLMs, reduces intensive manual data training and delivers faster time to value. - Faster Response and Issue Resolution
The manufacturing businesses have experienced a 50% reduction in response times with our quick automated alerts and insights generated from email data. The prompt identification of production and supplier issues enhances supplier relationships and facilitates agile operations. - Improved Operational Efficiency
Evoke’s communications mining solution automates routine management tasks, which enables the staff to focus on higher-value tasks. It enhances overall productivity and significantly improves manufacturing efficiency. - Enhanced Compliance and Record-Keeping
Evoke’s Communications Mining solution strictly adheres to industry regulations and compliances.
Why Choose Evoke?
Our Communications Mining solution excels in solving the requirements of the manufacturing industry. It streamlines complicated communications data generated every day in manufacturing operations. This ensures increased operational efficiency, data accuracy, faster response, and compliance.
Backed by decades of expertise and a result-oriented approach, Evoke’s Communication Mining solution is designed to enhance manufacturing operations at scale and achieve success.
Connect with our experts and explore how your business can achieve operations efficiency with Evoke’s Communications Mining solution.
