Automated Work Permit Requests to Resolve Incidents Faster for an Oil & Gas Client
Industry:
Oil & Gas
Region:
United States
Technology:
Pega
The Business Challenge
Our client is a leading energy sector organization that operates in the midstream portion of the natural gas and natural gas liquids (NGLs) industry. The client depended on a manual process to raise work permit requests. This process was not allowing their team to resolve the issue quickly as they had to submit a work permit request manually and get approvals by following up with respective departments.
The Solution
- Built generation of native iOS and Android mobile app & responsive web app
- Integrated offline mobile application capabilities to continue with case execution
The Benefits
- Enabled extensive downstream reporting using Pega’s Business Intelligence Exchange architecture
- Robust app is supporting all the permits required at RIG locations
