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Automated Work Permit Requests to Resolve Incidents Faster for an Oil & Gas Client

Industry:

Oil & Gas

Region:

United States

Technology:

Pega

The Business Challenge

Our client is a leading energy sector organization that operates in the midstream portion of the natural gas and natural gas liquids (NGLs) industry. The client depended on a manual process to raise work permit requests. This process was not allowing their team to resolve the issue quickly as they had to submit a work permit request manually and get approvals by following up with respective departments.

The Solution
  • Built generation of native iOS and Android mobile app & responsive web app
  • Integrated offline mobile application capabilities to continue with case execution
The Benefits
  • Enabled extensive downstream reporting using Pega’s Business Intelligence Exchange architecture
  • Robust app is supporting all the permits required at RIG locations
Read The Full Case Study

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